StackOps 24×7 Support & Maintenance service offering

The components of this service are the following:

• Service Desk 24×7: An engineer will assist customer with any type of software incident. This service is carried out by phone, through the web tool or by email.

• Corrective Software updates: Covers the solution of incidents detected and diagnosed by the client or StackOps’ Service Desk that require the intervention of the engineering team.

• Software Upgrades: A service that enables the client to upgrade both OpenStack and Stackops products to the latest stable release.

• Reporting: This service comprises the sending of detailed information with respect to the provision of the services contracted by the client, so that an analysis can be made of the most important activity indicators, such as response times or types of incident managed.